Terms and Conditions
This is the full set of Sensory Super Stars' terms and conditions on which we will supply to you the product(s) listed on our website www.sensorysuperstars.co.uk, namely our Sensory Boxes, Bottles, Jars and Sensory Items.
Please read these Terms and Conditions carefully, in conjunction with our Privacy Policy and Returns Policy (listed in Header or Footer) and make sure you fully understand that by placing an order for a purchase that you agree to be bound by these terms and conditions. We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. Your use of the website after changes are made means that you agree to be bound by such changes.
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OUR COMPANY
We operate the website www.sensorysuperstars.co.uk and our registered business address is:
Amberley, Lyth Hill, Lyth Bank, Shrewsbury, Shropshire SY3 0BS.
We will do our best to maintain our website so that you have constant use, but there will be times when your use may be interrupted. Interruption to the services for reasonable periods for maintenance or causes beyond our control is not a ground for repayment of money you have paid. When we are aware of the likelihood of our site being down, we will place a notice on our website to this effect.
SERVICE AVAILABILITY
Our Site is only intended for use by people residing in the United Kingdom. We do not accept orders from individuals outside of the United Kingdom and Northern Ireland. Please email us on enquiries@sensorysuperstars.co.uk with a full delivery address to see whether we can accommodate you with a quote.
We are an online retailer, party organiser and training provider. Our sensory boxes are for adults to use with their children. Our boxes are currently available from birth, for babies up to the age of 36 months and for older children with Special Educational Needs. This is for the adult to use appropriately with their child as they know them best. We provide items for children with Special Educational Needs and can fully personalise their needs if notified of any specific alterations needed or allergies. Our range of toys and resources are available from birth onwards.
The Service we provide on our website www.sensorysuperstars.co.uk allows users to receive a one-off sensory box, or toys and resources from our online store.
The contents of each box will vary according to the age of the baby or child it is ordered for. We cater for individual requirements if we are notified but can make no guarantee that you will receive a particular product in a box. Some of our suppliers’ products are only available in limited quantities, therefore they may not always be available in the future. Sensory Superstars create the sensory bottles, the ribbon rings and the sensory jars. All other items in the boxes are not manufactured by Sensory Super Stars.
YOUR STATUS
Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website, you agree to our Terms and Conditions. If you do not agree to these Terms and Conditions, you must exit our website immediately.
Customers are obliged to comply with either Royal Mail’s claim compensation process, any courier we use, e.g. Hermes' process or our process. Failure to comply with these processes, as amended from time to time, will result in no credit being made in respect of such undelivered boxes. If you change your address, you must update your address details by contacting us to ensure that boxes are not sent out to the wrong address or an incomplete address. Please ensure that this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location and there is a subsidised charge of £10 for having your box resent out to you at your correct address. You agree to provide accurate up to date information of your name and current address. Fees will also apply for any orders resent that have not been collected via postal depots within the required time frame for collection.
If you place an order for one of our Sensory Boxes, Sensory Bottles, Sensory Jars, Sensory Items, please be aware that they will still be sent via your local postman and may be subject to delays. We cannot therefore guarantee delivery on a specific day and will not be held liable for delays outside of our control. The risk of loss of boxes and merchandise purchased by you, pass to you upon Sensory Super Stars Boxes' delivery of the item/s to the Carrier.
For any returns, or for faulty or damaged items then please refer to our Refunds Policy page.
Subject to these Terms and Conditions, Sensory Super Stars grants you a limited, revocable, non-transferrable and non-exclusive license to access and use the Site for your own non-commercial personal use. You many not use the site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that its client conduct violates application law or is harmful to Sensory Super Stars’ interest. Any discount code usage for Sensory Superstars is reserved for new customers only (one code per customer/household) unless otherwise agreed by us.
Application laws require that some of the information or communications we send you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications should be in writing. This condition does not affect your statutory rights.
Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
ENTERING INTO A CONTRACT WITH SENSORY SUPER STARS
Once we accept your purchase of one of our boxes, jars, bottles and/or individual items, that is when the contract is made. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent.
You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy, which is subject to change from time to time.
You understand and agree that the contents of our boxes are tailored especially for babies and children based on the information provided by you. Your delivery address and baby’s details should also be entered correctly. You are responsible for providing the correct date of birth and your own address or any another recipient you are sending a gift to.
By submitting or posting any materials or content, featuring products that you have received from Sensory Super Stars, you grant us a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it. If you do not want to grant Sensory Super Stars the rights set out in this paragraph, please do not submit your content. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Sensory Super Stars the license specified above. You also confirm that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene material. Sensory Super Stars will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.
YOUR CONDUCT
You are solely responsible for all reviews, blog comments, video, photographs, messages and any other material that you upload, email or transmit in any way to the website via the Service. You agree that you will not post any content where you do not have the legal right to do so. Nor will you post any content that is defamatory, libellous, pornographic, unlawful, excessively violent, promoting violence, promoting illegal activities, discriminatory based on race, sex, age, religion, disability or anything else that is generally accepted as being objectionable or that Sensory Super Stars deems as being objectionable. In addition, you agree not to post any content that is likely to harass, upset, embarrass, alarm or annoy any other person.
YOUR PRIVACY
Sensory Super Stars respects the privacy of its users. By using the Service, you consent to our collection and use of personal data as outlined in our Privacy Policy which can be accessed via a link at the bottom of each pages.
PAYMENTS
Sensory Super Stars takes payment for goods that you purchase through the Service via Wix Payments, ClearPay and PayPal. Sensory Super Stars is not privy to any of your credit/debit card information and no card details are stored on Sensory Super Stars' website or its servers.
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DELIVERY
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address.
All one-off sensory boxes will be dispatched within 2 working days (Mon-Fri) from purchase.
Orders are despatched by Royal Mail or courier, e.g. Hermes and can take 2-3 days to receive after shipping.
Should your order not arrive, please contact Sensory Super Stars, a full refund or a replacement will be offered once 15 working days has elapsed.
We cover all package and shipping costs but we will not be liable where you provide any inaccurate information including an incorrect delivery address.
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COVID 19 UPDATE
Due to Covid-19 there may be delays in receiving your order. You will be notified of any delays before dispatch ASAP. Once your order has been dispatched please allow up to 10 working days before contacting us if your order hasn't arrived. We will endeavour to process and dispatch your orders as soon as possible, usually within 24 hours.
RETURNS
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. If you wish to return an item, please notify us by emailing returns@sensorysuperstars.co.uk including your order number. We will then process your return. You will be refunded the full amount of your order, minus any P&P charges. Return postage must be paid by the customer. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Sensory Super Stars. In this case, please refer to the returns section of this document.
DISCOUNTS
Please note that discounts may not be used for ‘sale’ or products that have already been reduced in price.
OUR CONTRACT WITH YOU
Any order that you place may be cancelled by us at any time prior to dispatch. In the event of this happening, no contract for that or those orders, will exist between Sensory Super Stars and you. You will be notified by email of the cancellation and the reason for the cancellation.
DISCLAIMER
Your use of the Service is at your sole risk. You agree that you are entirely responsible for any interactions with other users of the Service and that Sensory Super Stars will bear no responsibility or have any liability in matters between you and other users of the Service.
Under no circumstances will Sensory Super Stars be liable in any way for any content posted by third parties, including, but not limited to, any errors or omissions in any content. Nor will Sensory Super Stars be liable for any loss or damage of any kind incurred as a result of the use of any content posted via the Service. We reserve the right to refuse or remove any content that violates these Terms and Conditions or that we find objectionable even if not covered in this agreement. You agree to bear all risks associated with the use of any content including any reliance on the accuracy such content.
Your use of our products/service is at your sole risk. The items within our sensory boxes, bottles, jars and individual items from Sensory Super Stars are not sold as toys or teethers, therefore, they must always be used under adult supervision and only used for sensory purposes. All items should be checked thoroughly before each use. Babies and toddlers should not be allowed to mouth resources. General wear and tear may occur over time and items should be discarded if they break or deteriorate. Colours may run from scarves when wet and should be hand washed only. The colour and size of items may vary from pictures. We reserve the right at any time to remove any items from the Site.
Due to the nature of sensory play, some items within our sensory boxes, bottles or jars, do not come CE marked, e.g. foil blankets, inflatable trays, feathers and scarves are not designed as toys. Please note, that we DO NOT advertise any of our sensory items as “toys" or "toy boxes” or the contents within. Some items included may contain an age recommendation (for example not suitable for under 3's). The use of these items as stated, are to be used as sensory aids only and under adult supervision. Sensory Super Stars, under no circumstances, will we be held liable for any injury occurred from using our products. We strongly recommend that you familiarise yourself with Sensory Super Stars’ disclaimer before purchasing from us and it is your responsibility for deciding whether it is suitable for your child. Any CE marked items will come with the original tags. Legislation under the Product Safety and Metrology etc. (Amendment etc.) (EU Exit) Regulations 2019 Act; “SCHEDULE 1 PRODUCTS THAT ARE NOT TOYS, para 14 states:
“Products intended for use for educational purposes in schools and other pedagogical contexts under the surveillance of an adult instructor, such as science equipment.”
For more information please visit:
http://www.legislation.gov.uk/ukdsi/2019/9780111180402/schedule/15/paragraph/43
LIABILITY LIMITATION
Sensory Super Stars makes no warranty that the service, products and boxes will meet your requirements or expectations. You understand and agree that we will not be liable for any direct, indirect or consequential damages as a result of using the Service. Nor will it be liable for the cost of your procurement of substitute goods for any reason including but not limited to, the non-arrival of an expected box or your inability to access the Service due to a Service failure.
COMPETITIONS, PROMOTIONS AND FREE GIFTS
Entrants outside of the UK are not precluded from entering or winning any competition hosted by Sensory Super Stars but must pay the shipping costs prior to receiving any prizes. For competitions whereby one or more boxes are given away as a prize(s), winners must fit the Sensory Super Stars’ criteria for the service that is offered (for example boxes are available from newborn and for babies up to the age of 36 months). Only one entry per person is permitted, unless otherwise stated.
Automated entries will be invalidated, including multiple entries from the same IP or telephone number range. The closing date is as specified in the relevant competition. This will always be a time and date in the UK. Where a time is not given, the closing time will be 11.59pm (UK time) on the relevant day. Winners will be notified (by email, post or social media) within 21 days of the closing date. Winners should allow 4 weeks for delivery. The chosen winner is final and no correspondence will be entered into. Prize winners shall not, under any circumstances whatsoever, sell or transfer their prize to any other person(s). Selling or transferring prizes includes, but is not limited to, selling and/or distributing on any website including any auction site whether it is operated by a third party or by a prize winner. Sensory Super Stars reserves the right to cancel any prize if it has reasonable grounds for believing that a prize winner has, or has attempted to, sell, transfer or exchange their prize. No cash alternative or alternative prize is available on entrants’ request but in the event of the advertised competition prize being unavailable we reserve the right to offer an alternative prize of equal or greater value.
Sensory Super Stars will not be liable for any damage, loss or disappointment suffered by any person taking part or not being able to take part in a competition.
Participants who are rude, abusive or deemed otherwise unsuitable by Sensory Super Stars will be excluded from the competition. We reserve the right to amend these rules at any time. Entry in the competition implies acceptance of these rules. We will keep your personal details for a reasonable time so that we can send you any prize that you have won, to verify that these rules have been complied with, and for accounting purposes. We may pass your details on to our service providers and agents for the purposes of sending you the prize on our behalf. We may at any time issue specific rules to be read in conjunction with these rules. In the event of a conflict between two sets of rules, the competition-specific rules take priority.
Any dispute or claim arising out of or in connection with a competition shall be governed by and construed in accordance with English law and entrants irrevocably agree that the Courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with a competition. Free gifts are limited to one per customer. Sensory Super Stars from time to time may offer prizes in exchange for receiving photos or videos relating to our products. We reserve the right to re-use any media content (inclusive of photos or / and videos but not restricted to) that is sent to Sensory Super Stars or posted/uploaded to their Social Media. You may opt out of this by emailing us info@sensorysuperstars.co.uk.
Any promotional codes must be used at the time of purchase and cannot be backdated.
OUR COPYRIGHT
Our Copyright: Sensory Super Stars' website and Sensory Super Stars brand are the copyright of Sensory Super Stars. You may not use any material from the website without Sensory Super Stars’ prior written consent. This includes any of service content that may appear on other websites where we have permitted its use. You acknowledge and agree that the service content is protected by copyright and may also be protected by patent, trademark, trade secret or other proprietary rights and laws.
Customer feedback is very important to us. We are always looking for ways to serve you better and improve our service. Please contact us with any questions you may have.
Sensory Super Stars
Amberley
Lyth Hill
Lyth Bank
Shrewsbury
Shropshire SY3 0BS
enquiries@sensorysuperstars.co.uk
07858260817 / 07825031046